Complaint Procedure

Dear Customer,

NAI Hellas / AVENT S.A is committed in offering the highest quality of real estate services. This constitutes a core business objective and a strategic choice for us and for that we continuously improve our services and standards, we implement strict quality control procedures and use automated systems for quality assurance and maintenance of timetables.

However, sometimes things may go wrong and in staying true to our core business objectives we want to make them right as soon as possible. For that we have compiled the below complaint form so as to make it easy for you to provide us your feedback.

Alternatively, you can contact us directly with your complaint via:

Tel. +30 210 68 11 760
Fax. +30 210 68 11 722
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Post: 4 Nikitara Street & Psaron
         Chalandri 152 32
         Athens, Greece

No matter what method you choose to communicate your complaint our General Manager, who is the company’s designated complaints handler will investigate it immediately and contact you within 5 working days upon receipt of the complaint.

If our response to your complaint still does not satisfy you, you may forward your complaint to the:

Centre for Effective Dispute Resolution
International Dispute Resolution Centre
70 Fleet Street
London EC4Y 1EU
United Kingdom
Tel + 44 (0)20 7536 6060
Fax + 44 (0)20 7536 6061
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

We would like to thank you for your trust in NAI Hellas and reassure you that your feedback will always be welcomed and seriously considered.

Complaints Form

*Surname 
*Name 
Company Name 
Address (Address,City,PostCode) 
*Telephone 
*Email 
* Which real estate service are you complaining about? 
*Please provide details of your complaint (what, when, who, why etc) 
Please enter the following